Refund Policy

This Refund Policy explains how Girlfriendly AI handles refund requests for subscription payments and Hearts (credit) purchases. All payments are processed as card payments through our payment provider, and all charges appear in the currency and descriptor shown at checkout.

Subscriptions

Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time from your account's plan settings; cancellation stops future renewals, and your plan benefits remain active until the end of the current paid period.

Refund requests for subscription charges are evaluated case by case. As a general rule, we will consider a refund when the request is made within 14 days of the charge and the subscription is substantially unused during that period. Renewal charges on accounts that continued to use plan benefits after renewal are generally not refundable.

Hearts and credit purchases

Hearts are a prepaid on-platform credit consumed when you use paid features such as messages, image generation, and other premium actions. Because Hearts are consumed on use:

• Hearts that have already been spent are not refundable
• completed generations and delivered content are not refundable
• unused Hearts from a recent purchase may be refunded case by case within 14 days of the purchase
• if a generation fails for technical reasons attributable to Girlfriendly AI, we will re-credit the Hearts spent on that failed action rather than issue a cash refund

How to request a refund

Email [email protected] with the subject line Refund Request and include:

• the email address on your Girlfriendly AI account
• the date and amount of the charge
• whether the charge was a subscription payment or a Hearts purchase
• a brief description of why you are requesting a refund

We aim to respond to refund requests within 5 business days. Approved refunds are issued to the original payment method and typically settle within 5–10 business days, depending on your card issuer.

Chargebacks

Please contact us before disputing a charge with your bank — most billing concerns can be resolved directly and faster through support. Initiating a chargeback on a legitimate charge, or repeatedly purchasing and disputing charges after consuming the associated benefits, is treated as payment abuse and may result in suspension or termination of your account and forfeiture of remaining Hearts.

Fraud and unauthorized charges

If you believe a charge on your card was unauthorized, contact us immediately at [email protected]. We investigate unauthorized-use claims promptly and cooperate with our payment provider's fraud processes.

Your statutory rights

Nothing in this policy limits any non-waivable refund, withdrawal, or cancellation rights you hold under the consumer-protection laws of your place of residence. Where local law grants you a stronger right than this policy, local law prevails.

For billing complaints that are not resolved through support, see our Complaints Policy. Your use of the service remains subject to our Terms of Service.